Shipping
We take great care in making sure you order arrives safely. Once we have completed your order it will be sent via recorded delivery and you will be provided with a tracking number. Once we have sent off your product, we are not responsible for your package getting lost on the way. We can only assist by providing you with the tracking number so that you can raise a dispute with the selected shipping company.
We guarantee 100% that our product will fit on the mould you send to us, but we cannot guarantee that it will fit perfectly in your mouth. This is your own responsibility.
National orders
For national shipments within The Netherlands all orders will be shipped with PostNL. Stock items will be shipped within 1-7 business days. You will receive an email with Track & Trace information after your order has been shipped, so you can follow your order until it reaches your doorstep.
International orders
For international shipments, there may be duties and taxes incurred on your shipment that you will be responsible for. DIVINE grillz does not have any control over these fees and cannot advise as to what the costs will be, as they vary from country to country. For more information, please contact your local customs office. Also, please note we can’t be held responsible for any delays, damage or loss once the package has left our workshop and is transferred to our carrier.
Although we and our courier partners strive to meet these listed delivery times, no right may be derived from it. Please note Covid-19 may impact these times. If you have questions about the shipping of your order, please send an email to DIVINE grillz stating your order number, and we’ll get back to you as soon as possible.
Damages and issues
You’ll have 30 days of warranty from the date of purchase. Within these 30 days we will repair your item for free if it’s any error caused by us. Please contact dorien@divinegrillz.com and include in the email your name, order number and a picture of the damage.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.
If the item has been damaged by the customer there will be a charge for this service. Please contact dorien@divinegrillz.com and we will give a calculation regarding the repair costs.
We don’t give warranty for:
– complaints caused by misuse of the parts and/or jewelry;
– natural wear and tear;
– stains caused by beauty products such as perfume, foundation and facial cream.
Returns
If you want to return or exchange an article you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, undamaged, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Certain types of items cannot be returned, like solid gold and custom-made jewelry.
It is important to know DIVINE grillz is entitled to refuse to accept a returned article or to send it back to the customer if the article appears to have been used, no longer carries the original labels, or reveals damage caused by the customer, or if the customer does not comply with the instructions for returning the article given by DIVINE grillz.
To start a return, you can contact us at dorien@divinegrillz.com.
Please keep in mind that the shipment costs of a return are your own responsibility. We are not responsible for any shipped items getting lost on the way, so please ensure that you track your package to avoid losing out.
Items that will be returned or exchanged must be sent to:
DIVINE grillz
Boomshoeksdwarsweg 19
7601VH Almelo
The Netherlands
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom-made jewelry.
Please keep in mind the following:
Exchanges
The fastest way to ensure you get what you want is to send us a mail dorien@divinegrillz.com. The exchange will take place after the original order has been returned to DIVINE grillz and has been checked. Shipping costs for the replacement are to be paid by the customer.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
You will not be liable for a refund when your product is in production. You will lose your full deposit to cover the cost of the materials purchased to fulfil your order.
